Aligning new apps with IT Infrastructure Management cycles
Understand the concept of software lifecycles
Recognize how software lifecycles can be used to build good practices for IT infrastructure managers. Appreciate how lifecycle support processes can improve the quality of IT services delivered to customers.
The closer the dialog is between the creative team and the delivery team, the better the end result. That’s why it’s important that software developers and IT infrastructure managers communicate and coordinate when planning IT service delivery. The focus should be on ensuring that captured information is processed so that it aligns with required business information outcomes.
We’re not saying that infrastructure managers should take over responsibility for selecting software lifecycles for development work, and we’re not advocating interference. Quite the opposite: Software developers must retain responsibility for software lifecycle selection and associated process modeling.
What we are recommending is that key personnel (IT service customers and IT infrastructure managers) should participate in a coordinated approach to the service planning processes, and that software developers should seek the input of IT service customers and IT infrastructure managers.
Lifecycle modeling should be used to identify and document every stage in the life of an IT service. The happy result of that effort will be that all information requirements and associated interactions with IT infrastructure activities will be completely captured. Delivery of desired outcomes is dependent on ensuring that all parties involved in the design agree on their roles and cooperate throughout the lifecycle of service design, development, and deployment.
Third-party software development
In cases where an enterprise retains control of IT infrastructure and IT service delivery but relinquishes software development to an external supplier, the enterprise needs to be aware of and plan for the software’s impact on the IT infrastructure. For that reason, the enterprise needs to ensure that the third-party software developer uses accepted, preferably structured methods.
The cost of maintaining software is considerable, but it can be reduced with software specifically designed to run on the client enterprise’s existing IT infrastructure. It should also be easily adaptable to foreseeable changes to the client enterprise’s IT infrastructure.
Ultimately, bad application design leads to services that require expensive maintenance. Good application design carries a higher initial investment, but the benefit is a reliable service that is less expensive to maintain.
Plan for multiple scenarios
One more mistake to avoid: Don’t underestimate the scale of the challenge by imagining that you need to consider only one project and one lifecycle. Service design covers a huge variety of definitions, and the myriad services constantly being created will embrace many different lifecycle types. Think big and long-term and you will be much better prepared for contingencies. Contact Musato Technologies today and take your business to new heights.