Need an e-commerce plan for your business – Musato Technologies
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Need an e-commerce plan for your business? Here’s how to do it

Analyze your industry and business capabilities to create your online vision. In recent years, companies have had to adopt new business methods. Online purchasing and remote delivery of services have become firmly established. A well-conceived e-commerce plan is crucial for your online business success.

Businesses that plan now and adapt to this new business reality will continue to emerge stronger.

But it is not enough to simply go online. Our experience has shown that companies that take the time to plan their online efforts have a much higher likelihood of success.

This blog aims to provide you with a framework to analyze your current environment and business capabilities that will allow you to build your vision for going online.

E-commerce plan

Understand your competitors

The first step to building an online strategy is to understand how online sales currently work in your industry.

A good place to start is by observing and understanding market leaders and your direct competitors to identify best practices and see how they are positioned.

You will ask yourself:

  • How do they brand themselves?
  • Who are their target customers?
  • What are their online promotions?
  • What are their key website features?
  • What can you learn from these companies?
  • How can you stand out?

Analyze your customers

The next step is to understand your customers:

  • Who are they in terms of age, interests, and preferences?
  • Why do they buy online?
  • What features do they want from a website?

You already have customer data from your existing website and offline activities; this is a good place to start.

For example, a spa retailer of exclusive beauty products might find that younger women aged 25 to 34 have a higher tendency to buy online, while women aged 45 to 54 prefer buying in-store.

This information will then allow them to improve their website and online marketing to, in turn, drive increased sales.

Measure the impact on your business partners

Your business relationships with various partners will potentially be impacted by your online sales initiative, so you will have to review each one.

How dependent you are on each partner and the amount of value-add each brings to the relationship will be key to this assessment.

The launch of the e-commerce site will likely threaten the distribution network, which may feel that the site will reduce in-store sales. How can you approach this situation?

  • Will you share a percentage of online sales from a region with distributors?
  • Will you promote in-store pick-up?

Think about the value your distribution network brings, in the form of advice and expertise, inventory management, and more as you determine your new business relationship.

Build internal capabilities

The next step is to analyze your internal capabilities and identify changes required for successful online operations.

Transactional website

First, you will need a technical team that can assess the different options to build and maintain your transactional website. Who will build your website? How will you keep it? When making these choices, think about the client experience you want to create on your website and in after-sales service.

Digital Marketing for a successful e-commerce plan

Second, you will need to build digital marketing capabilities. While marketing basics do not change, setting up the technology to capture and analyze customer data will be key.


Third, successful online sales depend on reliable and quick shipping, easy returns, and inventory availability. You will need to acquire capabilities and systems or outsource in the areas of fulfillment, shipping, and inventory management.

Change management

To help your team through the changes brought on by online sales, you must communicate to ensure the project is well understood, involve employees in the change and support all employees with training for their new or modified roles.

Digital Mindset

Building a digital mindset is also key to your online sales initiative because all employees will need new digital skills related to the systems and technology that the website, digital marketing, and the new logistics will bring to your business.

Agility and open-mindedness

Launching online sales is a large project that requires adapting to new ways of doing business. Listening regularly to your customers, employees, and business partners and remaining agile to make those changes as you go are necessary for this transformation.

Create your business case

Once you have done your background work, you will need to create financial projections to assess the profitability of your online sales project and set financial objectives.

We suggest that you build a budget over three years. We’ve put up a very basic example with made-up numbers here below to give you an idea.

To forecast sales, start with the percentage of sales done online in your industry. Adjust the rate for your company’s circumstances. Also, take into account that you will ramp up sales over time. Finally, get estimates of set-up and operating costs from the potential website, marketing, and logistics suppliers.

Create an optimistic and a pessimistic sales scenario and determine what level of sales you need to break even. Build these scenarios and set sales targets with your team.

4 tips to define your goals and build your action plan

If your business case is positive and you think you can turn a profit, you may now proceed to build your action e-commerce plan.

We have four tips that will be helpful to you here.

1. Gather your team

Involve your whole management team and any key employees that you think can be good contributors. More heads are better than one. Review and share all previous analyses with them so they can fully contribute.

2. Define your goals

Next, define specific goals for the project with your team:

  • What do you want to achieve and by when?
  • What is your vision of a successful online launch?

3. Develop a detailed action plan

Make the action plan as specific as possible and assign ownership and deadlines for each item. Prioritize actions, so efforts can be focused on a few key deliverables at a time!

4. Communicate and follow-up

Finally, communicate the plan to all employees and update them regularly. Hold follow-up meetings at least weekly to exchange on progress. Contact Musato Technologies today to learn more about our ICT services and solutions.

Gideon E. M
Author: Gideon E. M

Gideon Ebonde M. is the CEO and Chief Software Architect at Musato Technologies. He is experienced Software developer with a demonstrated history of working in the information technology and services industry. He has a strong engineering professional skilled in Mobile Application Development, Enterprise Software, AI, Robotics, IoT, Servers, Cloud and business application. He is an accomplished DevOps software engineer and a visionary computer scientist and engineer.

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