IT Support Assessment for businesses
Our Right-sizing approach and the IT Support Assessment
Right-sizing support and maintenance within your IT operation offers compelling advantages. Musato Technologies assists you in accelerating towards that goal via our IT Support Assessment.
In addition, the pace of business today simply doesn’t allow for downtime. When systems go off-line, productivity drops, time and money go to waste and opportunities are lost. The problem is more than 80% of downtime is caused by human oversights often not covered by standard maintenance contracts.
These can be heavy on the pocket with some organizations spending as much as 2.5 times more on in-house support than on maintenance of vendor technologies within their environments.
It’s a question of finding the right fit; of balancing cost and risk. But how do you know if you’re adequately covered? In large organizations, a diverse IT asset register is a daunting installed base of
devices and licences from various vendors – each at a different stage of life.
That is, assuming the registry is accurate, up to date, and provides lifecycle visibility. If a critical device malfunctions, and it’s not covered by the support agreement, the cost of repairs comes out of company coffers. This may wreak havoc on the budget and expose the business to further risk.
IT support assessment is primarily all about optimizing cost and minimizing risk. Our Right-sizing approach and IT Support Assessment will help you strike a more accurate balance. This ensures that your support and maintenance contracts are better aligned with your commercial and business objectives.
For example, we’ll help you consider the balance between the benefits of a one-year contract, versus a three-year arrangement. The first allows you the flexibility to quickly respond to changes in your technical architecture, whereas the second can save you costs.
By analyzing your current device installed base and preparing a full review, the IT Support Assessment outlines the best way to upgrade or replace your assets, in light of your business. Making proactive upgrade decisions and identifying opportunities to consolidate functions within your IT environment greatly reduces the need for expensive in-house skills.
In turn, you’ll be able to plan and budget for the future with greater accuracy, avoiding unexpected and escalating expenses. Musato Technologies will provide your business with the necessary resources to address more than hardware issues, while keeping costs low. And you’ll be able to buy only the services you really need, driving down spend even further.
A simplified vendor environment also makes it easier and more cost-effective to manage your support and maintenance contracts and service levels across all suppliers. This offers the additional benefit of volume discounts, made possible by economies of scale when you’re procuring services from fewer suppliers.
Moreover, there’s increased opportunity to purchase an appropriate set of services with fit-for-purpose service levels that take into account business, technical and people considerations. Contact Musato Technologies today to learn more about our innovative ICT solutions that are designed and geared towards transforming your business digitally.