Digital Transformation Requires Bimodal Agile ICT Operations
A long time ago, in a business environment less volatile and complex, Agile ICT Operations cared only for stability. Then the application economy happened—every company became a software company, and competitive pressures to rapidly innovate and iterate applications increased exponentially.
In response, businesses like yours are pursuing digital transformation strategies—adding digital components to all of their products and services (e.g., mobile applications, universal device support, Internet of Things (IoT), etc.). In this environment, Operations has to become more agile—but without sacrificing the stability that has been its hallmark.
Gartner defines this concept as Bimodal IT: Bimodal IT refers to having two modes of IT, each designed to develop and deliver information- and technology-intensive services in its own way. Mode 1 is traditional, emphasizing scalability, efficiency, safety, and accuracy.
Mode 2 is nonsequential, emphasizing agility and speed.1 While Mode 1 has become table stakes for most operations groups, Mode 2 requires new thinking and processes around investment management, governance, collaboration and more.
And success in both modes demands smarter, more flexible tools that have been designed to support today’s complex Agile ICT operations. Despite the risks and challenges inherent to Bimodal IT, leading organizations understand its importance in helping them meet the ever-growing expectations of today’s customer. And they’re counting on DevOps to help them bridge these two modes.
Identifying Issues Within a Complex IT Infrastructure
Operations groups have been monitoring infrastructure and applications since the dawn of IT, but this task has become increasingly complex as IT infrastructures have transformed in recent years.
For many enterprises, decades-old legacy systems and mainframes coexist with virtualized or cloud servers (both on- and off-premises) and as-a-service offerings—creating an intricate maze Operations must navigate when trying to
When Operations group cannot efficiently trace transactions as they move from customer-facing systems of engagement to back-end systems of record, it can be difficult to pinpoint the root cause of issues. As a result, performance suffers while mean-time-to-resolution extends—both of which can negatively impact the customer experience.
But what if you could trace transaction movement across cloud, mobile and legacy systems to quickly pinpoint root causes of issues? And what if you could feed that information back into dev/test systems to improve application performance at the code level?
A Move From Traditional IT to Agile Operations – Agile ICT Operations
In order to overcome these challenges, traditional, fragmented IT organizations must transcend silo boundaries and streamline efforts to collaboratively manage complete services from the customers’ perspective. In other words, they must embrace Agile ICT Operations.
By definition, Agile ICT Operations supports Bimodal IT. In mode one, it specializes in the deployment, operations and ongoing support of digital services and applications created in agile development and continuous delivery environments.
In mode two, it emphasizes collaboration with development and test teams by creating an agile feedback loop that shares unified monitoring of the end-user experience and the underlying service-delivery infrastructure.
When deployed within a DevOps framework, Agile Operations can help you:
• Quickly pinpoint and resolve performance issues from mobile to mainframe systems—and automatically incorporate this data back into development and testing for increased application quality
• Unify application and infrastructure performance monitoring into a single view and prioritize the actions that
will most benefit the customer experience, improving overall release velocity
• Take a more proactive approach to IT monitoring, reduce the impact of technical debt and adapt quickly to ever-changing business goals
Contact Musato Technologies today to get a quote on application development to empower your business and speed up digital transformation.